Skip to content

Dynamics 365 Customer Service Case Management – 8/19/2021

Enterprise Class Customer Service on a Small Business Budget

Presented by SyncraTec Solutions, LLC

Your down-to-earth Philadelphia area Cloud Solution Provider

In this “Power Moves Philly” live webinar demo, we will cover the latest customer service capabilities of Dynamics 365 Customer Service. With the recent 2021 Release Wave 1, there are new capabilities for Dynamics 365 Customer Service that can help small and medium-sized businesses (SMBs) improve their customer service operations.

We’ll provide an overview of the latest changes to Microsoft Dynamics 365 Customer Service, and delve into a few scenarios to help businesses manage their various customer service processes more efficiently.

No matter how the requests are coming in from customers, be they via phone, email, or web — we can show you how you can get those cases created in CRM quickly and efficiently.

From the new Unified Interface, to sorting through timeline activities, creating an interactive dashboard, utilizing Email-to-Case, or integrating your phone system with CRM, there’s many opportunities to streamline the processes. We’ll also cover and demo Service Level Agreements, and the new Power Platform / Power Apps Portals customer self-service solution.

Dynamics 365 Customer Service Case Management Registration

  • This field is for validation purposes and should be left unchanged.


Marketing in an All-Digital World.

with ClickDimensions

Lots of great new content and strategies for effective digital marketing.
Thursday - 4/22/2021
Marketing in an All-Digital WorldDigital Marketing w/ ClickDimensions


Small Business Cloud Security - Part I

Email Security

Small businesses are a top target for bad actors, and email is the number attack vector. We'll provide tangible steps to keep intruders out!
Tuesday - 8/24/2021
Small Business Cloud SecurityPart I - Email Security


Small Business Cloud Security - Part II

What's Your Secure Score?

Learn how to quickly discover and fix security vulnerabilities in your Office 365 tenant.
Thursday - 8/26/2021
Small Business Cloud SecurityPart II - What's Your Secure Score?


Dynamics 365 Customer Service

Improve Support to Drive Customer Satisfaction.

Get enterprise class customer support on a small business budget.
Tuesday - 5/25/2021
Dynamics 365 Customer ServiceEnterprise Class Support on a Small Business Budget