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Dynamics 365 Customer Service Case Management – 8/19/2021

Enterprise Class Customer Service on a Small Business Budget

Presented by SyncraTec Solutions, LLC

Your down-to-earth Philadelphia area Cloud Solution Provider

In this “Power Moves Philly” live webinar demo, we will cover the latest customer service capabilities of Dynamics 365 Customer Service. With the recent 2021 Release Wave 1, there are new capabilities for Dynamics 365 Customer Service that can help small and medium-sized businesses (SMBs) improve their customer service operations.

We’ll provide an overview of the latest changes to Microsoft Dynamics 365 Customer Service, and delve into a few scenarios to help businesses manage their various customer service processes more efficiently.

No matter how the requests are coming in from customers, be they via phone, email, or web — we can show you how you can get those cases created in CRM quickly and efficiently.

From the new Unified Interface, to sorting through timeline activities, creating an interactive dashboard, utilizing Email-to-Case, or integrating your phone system with CRM, there’s many opportunities to streamline the processes. We’ll also cover and demo Service Level Agreements, and the new Power Platform / Power Apps Portals customer self-service solution.

Dynamics 365 Customer Service Case Management Registration

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