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ClickDimensions Sales Engagement

Join us 12/21/2022 for a live webinar discussion focusing on the latest module from ClickDimensions — Email Engagement.

The Sales Engagement solution solves friction between marketing and sales handoffs and ensures every lead is maximized with appropriate follow-up and nurturing.

Increase the productivity of your outbound sales team by automating sequences. 100% native integrated application complements your existing Dynamics 365 Sales Enterprise environment.

New sequences can be created quickly and easily. By scratch or cloned from existing sequences. Templates save time and ensure the team stays on script. Use logic parameters to personalize messages. Schedule when messages are sent, and the wait times between steps.

Sellers will see emails being sent from Outlook. This provides greater visibility on activity. The sequencing email looks identical to one that is sent directly from Outlook. This improves send rates considerably.

Cloud Desktop as a Service with Azure

Join us January 18, 2023 at 11:30 a.m. EST for a live presentation and demo of modern desktops delivered on Azure. Our new Desktop as a Service offering is secure, compliant, scalable and fully managed.

Fully-Managed Virtual Desktops are ideal for:

  • Financial Services – Eliminate the Risk of Data Theft, Data Misappropriation, and Data Misuse
  • Healthcare Industry – Ensure Security, HIPAA Compliance, and Patient-Centric Care
  • Professional Services – Protect Business-Critical Data from Ransomware and Breaches

Simple: Easy to deploy in minutes with self-service options for change requests.

Fully Secure: Highly secure & compliant desktop on Azure (PCI, HIPAA, and SOC2).

Fully Managed: Fully managed DaaS with 24X7 service desk and monitoring.

Replicate Dynamics 365 Dataverse Data to an Azure SQL Database​

Please join us Wednesday, February 15th at 11:30 a.m. EST for an informative demo and discussion on the setup of Azure Synapse Link as a replacement for the Data Export Service, including the crucial second hop to get your data back in a familiar Azure SQL Database that can replace your existing Azure SQL Database fed by the Data Export Service.

If you have been relying on replicated data from your Dynamics 365 system for Power BI Dashboards, then you’re likely aware that the Data Export Service has been deprecated…

In this webinar, learn how to transition to Azure Synapse Link with Azure Data Factory to move your Dataverse data to an Azure SQL Database.

Many businesses have growth accustomed to the convenience and rock-steady reliability of the Data Export Service to replicate Dynamics 365 / Dataverse data to an Azure SQL Database.

Azure Synapse Link is an alternate solution to enable replication of your CRM data to an Azure Synapse Workspace.

However, the link from CRM to the Azure Synapse Workspace turns out to just be the first hop. A second hop will be necessary to get your replicated data over to an Azure SQL Database. For the second stage, we will use an Azure Data Factory Pipeline. From there, you will have practically the same Azure SQL Database as you had with the Data Export Service, which means you’ll be able to switch the data source on your Power BI Dashboards.

Azure AD Connect Cloud Sync for Identity Synchronization

Please join us Wednesday, March 15th, 2023 at 11:30 a.m. EST to learn about the latest about the tool for hybrid identity synchronization of users, groups, and contacts to Azure AD.

The Azure AD Cloud provisioning agent synchronizes identity data between your on-premises environment and Azure AD.

It provides for identity governance: ensuring the right people have the right access to the right resources to ensure secure productivity.

Benefits of transitioning to Azure AD Cloud connect sync; which is the recommended solution for any new deployment, upgrade, or AD expansion:

  • Lightweight agent, cost savings, simplified architecture
  • Quick deployment; simple and intuitive configuration
    Multiple agents / high availability – resiliant architecture
  • Facilitates complex scenarios
  • Co-existence with Azure AD Connect
  • More frequent provisioning cycles
Dynamics 365 Customer Service Case Management with Zap Objects' HelpDesk

Join us Wednesday, 4/19/2023 at 11:30 Eastern

The Customer Service module of Microsoft Dynamics CRM has been around since the beginning and we have always had the “case” entity. Those cases can be created from phone calls, manually transcribed from incoming faxes, emails, web forms or customer portals.

Known as Email-to-Case, the objective is to automatically create a customer service case in the CRM system when an email comes in to the support email address. With the addition of a third-party add-in: Zap Objects Helpdesk — we can dramatically improve the capabilities of your Email-to-Case solution. The Zap Objects Helpdesk add-on turbocharges your email-to-case customer service solution with the following benefits:

– Quickly install the system to get up-and-running quickly, saving time and money on implemention costs
– Simplify the process so that customer service reps understand the system and are able to operate efficiently and consistently
– Enable your system to reliably capture customer issues, and track those issues to closure leading to improved customer satisfaction

If you’ve been thinking that your email support queue is in need of improvement, please tune in to see how this solution can provide for enterprise-class customer service case management on a small-business budget.

Vade for M365 - Advanced Threat Detection & Response for Microsoft 365 - 5/17/2023

Join us Wednesday, 5/17/2023 at 11:30 a.m. EDT for a Power Moves Philly webinar presentation on Small Business Cloud Security.

In this live webinar demo, we’ll provide an overview presentation and demonstration Vade for M365

WHY – The scalability, cost savings, and standardization offered by Microsoft 365 have made Microsoft hugely popular with SMBs. Its popularity with cybercriminals, however, is creating enormous challenges. From dynamic phishing emails to advanced ransomware attacks, email-borne threats are the #1 entryway into the Microsoft 365 suite. SMBs need a solution that catches the threats that Microsoft misses.

SOLUTION – Vade for M365 offers advanced protection against dynamic, email-borne cyberattacks targeting Microsoft 365, including phishing, malware/ransomware, and spear phishing (business email compromise). Vade for M365 offers a native Microsoft Outlook user experience and an added layer of protection over Microsoft’s built-in security layers, catching 10x more advanced email threats than Microsoft.

SyncraTec is your Philadelphia Area down-to-earth Cloud Solutions Provider

We provide IT Services for small businesses including migrations of legacy Windows servers to the cloud to take advantage of Office 365 capabilities like Exchange and SharePoint Online. We also provide Microsoft Dynamics 365 (CRM) consulting services.

Audio Conferencing for Teams Promotional Offer

12 months free for new subscriptions

Capture the full value and capabilities of Teams as a meeting solution.

  • Get a dial-in number for each user, so that Teams meetings are enabled with the capability for an attendee to use the phone for audio (if they don’t have computer audio).
  • Also, your users will be able to “dial out” from a Teams meeting, to pull someone into the meeting via phone call.
  • You’ll also be able to optionally setup toll-free dial-in conference call numbers.

Contact us immediately for details by sending an email to info@syncratec.com with Free Audio Conferencing in the subject line.

chat meet and call inside and outside of organization
Chat, meet, and call individuals both inside and outside your organization
access teams meetings across devices
Access Teams meetings across devices where you are: at home, in the office, or on the go.
make teams your primary phone system
Make Teams your primary phone system to make and receive calls.
Microsoft 365 Business Voice Promotional Offer

25% or 33% off new subscriptions for one year

Make Teams your primary phone system to make and receive calls.

  • Keep your existing phone numbers or get new ones if needed.
  • Eliminate separate on-premises PBX phone systems and transition to calling in the cloud.
  • Subscribe to Microsoft calling plans or connect your existing telecom provider to Microsoft Teams.
  • Simplify administration by centrally managing communications, email, and content from Office 365.

Contact us immediately for details by sending an email to info@syncratec.com with Microsoft 365 Business Voice in the subject line.

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Introducing Microsoft Dynamics 365

Better engage customers

Empower employees

Optimize Operations

Reinvent products and business models

Use digital intelligence to reimagine what’s possible for your business. Dynamics 365 unifies CRM and ERP capabilities into applications that work seamlessly together across sales, customer service, field service, operations, financials, marketing, and project service automation. Start with what you need, add applications as your business grows.  Rethink what’s possible for your business.

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Protecting Your Data…

On-premises or in the cloud; your data keeps you moving every day.  Of course you want to keep it safe and secure, in transit and at rest.  Your customers demand it.  Your reputation relies on it.  But securely managing your digital assets doesn’t mean it has to be more difficult.  Utilizing Office 365 and Microsoft Azure, we’re able to help you encrypt sensitive email communications, protect against zero-day virus threats, and provide security and reliable online backups.  You’ll gain peace-of-mind and even sleep better at night.