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Ever get this warning message for e-mails you’ve sent in CRM?







If this option is not set correctly, e-mail is not sent and a warning message “This message has not been submitted for delivery” appears.

  1. In the Navigation Pane, click Settings, click Administration, and then click Users.

    –  OR –

    In the Navigation Pane, click Settings, click Business Management, and then click Queues.

  2. Open the user or queue you want to modify.
  3. Under E-mail Access Configuration, select how e-mail will be accessed for incoming and outgoing mail.
    • None
      E-mail will not be sent or received.
    • Forward Mailbox
      E-mail will be forwarded from another e-mail address.
    • Microsoft Dynamics CRM for Outlook
      E-mail is sent and received with Microsoft Dynamics CRM for Outlook .
    • E-mail Router
      E-mail is sent and received with the Microsoft Dynamics CRM E-mail Router. If this item is selected, the Allow credentials check box is displayed. To require that credentials be entered, select the check box.
  4. Click Save or Save and Close.

Notes

  • If you have selected an e-mail option, verify that there is a valid e-mail address in the E-mail box.
  • If you select Microsoft Dynamics CRM for Outlook as your e-mail option, you must also allow Microsoft Dynamics CRM to send mail through Microsoft Dynamics CRM for Outlook .

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