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Ever get this warning message for e-mails you’ve sent in CRM?







If this option is not set correctly, e-mail is not sent and a warning message “This message has not been submitted for delivery” appears.

  1. In the Navigation Pane, click Settings, click Administration, and then click Users.

    –  OR –

    In the Navigation Pane, click Settings, click Business Management, and then click Queues.

  2. Open the user or queue you want to modify.
  3. Under E-mail Access Configuration, select how e-mail will be accessed for incoming and outgoing mail.
    • None
      E-mail will not be sent or received.
    • Forward Mailbox
      E-mail will be forwarded from another e-mail address.
    • Microsoft Dynamics CRM for Outlook
      E-mail is sent and received with Microsoft Dynamics CRM for Outlook .
    • E-mail Router
      E-mail is sent and received with the Microsoft Dynamics CRM E-mail Router. If this item is selected, the Allow credentials check box is displayed. To require that credentials be entered, select the check box.
    • Click Save or Save and Close.

    Notes

    • If you have selected an e-mail option, verify that there is a valid e-mail address in the E-mail box.
    • If you select Microsoft Dynamics CRM for Outlook as your e-mail option, you must also allow Microsoft Dynamics CRM to send mail through Microsoft Dynamics CRM for Outlook .

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