In Dynamics CRM, Views are a powerful screen that shows tabular data in customized column formats. ONe thing to note however, is that the customized view only starts with one level of sorting. So, if I want to sort Companies by State, say, that’s fine. But what if I want to sort by State, and then City.
Your initial view will be sorted by State, as indicated by the triangle symbol in the column header. To create a secondary sort by City, hold the Shift Key, and click on the City column heading.