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In Dynamics CRM, Views are a powerful screen that shows tabular data in customized column formats.  ONe thing to note however, is that the customized view only starts with one level of sorting.  So, if I want to sort Companies by State, say, that’s fine.  But what if I want to sort by State, and then City.

Your initial view will be sorted by State, as indicated by the triangle symbol in the column header.  To create a secondary sort by City, hold the Shift Key, and click on the City column heading.

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