Dynamics 365 – Enterprise Class Customer Service on a Small Business Budget
Presented by SyncraTec Solutions, LLC
Your down-to-earth Philadelphia area Cloud Solution Provider
In this “D365 Power Moves” live webinar demo, we will cover the latest customer service capabilities of Dynamics 365 Customer Service…[/vc_column_text]
We’ll provide an overview of the latest changes to Microsoft Dynamics 365 Customer Service, and delve into a few scenarios to help businesses manage their various customer service processes more efficiently.
No matter how the requests are coming in from customers, be they via phone, email, or web — we can show you how you can get those cases created in CRM quickly and efficiently.
From the new Unified Interface, to sorting through timeline activities, creating an interactive dashboard, utilizing Email-to-Case, or integrating your phone system with CRM, there’s many opportunities to streamline the processes. We’ll also cover and demo Service Level Agreements, and the new Power Platform / Power Apps Portals customer self-service solution.
Reserve your place now, there is limited participation for this free event; or call 215-310-1750 with any questions.