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Dynamics 365 Customer Service Webinar Demo | 5/25/2021

Dynamics 365 – Enterprise Class Customer Service on a Small Business Budget

Presented by SyncraTec Solutions, LLC

Your down-to-earth Philadelphia area Cloud Solution Provider

In this “D365 Power Moves” live webinar demo, we will cover the latest customer service capabilities of Dynamics 365 Customer Service…[/vc_column_text]

Dynamics 365 Customer Service
With the recent 2021 Release Wave 1, there are new capabilities for Dynamics 365 Customer Service that can help small and medium-sized businesses (SMBs) improve their customer service operations.

Eventbrite RegistrationD365 Enterprise Class Customer Service

We’ll provide an overview of the latest changes to Microsoft Dynamics 365 Customer Service, and delve into a few scenarios to help businesses manage their various customer service processes more efficiently.

No matter how the requests are coming in from customers, be they via phone, email, or web — we can show you how you can get those cases created in CRM quickly and efficiently.

From the new Unified Interface, to sorting through timeline activities, creating an interactive dashboard, utilizing Email-to-Case, or integrating your phone system with CRM, there’s many opportunities to streamline the processes. We’ll also cover and demo Service Level Agreements, and the new Power Platform / Power Apps Portals customer self-service solution.

Eventbrite RegistrationD365 Enterprise Class Customer Service

Reserve your place now, there is limited participation for this free event; or call 215-310-1750 with any questions.