GDPR for Microsoft Dynamics 365

General Data Protection Regulation (GDPR) for Microsoft Dynamics 365

On May 25, 2018, a European privacy law took effect that sets a new global bar for privacy
rights, security, and compliance. If your organization is a Microsoft Dynamics 365 customer
that finds itself considered a data controller (see Key GDPR Compliance Roles below) as defined by the
General Data Protection Regulation, or GDPR, this whitepaper is addressed to you. See below for links on the whitepapers for GDPR for Microsoft Dynamics 365.

Privacy Rights

The GDPR is fundamentally about protecting and enabling the privacy rights of individuals. The GDPR
establishes strict privacy requirements governing how you manage and protect personal data while
respecting individual choice—no matter where data is sent, processed, or stored.

Helping Dynamics 365 Customers Adapt

SyncraTec is leveraging Microsoft resources to help our customers along the journey to achieve the privacy goals and mandates of the GDPR. We believe privacy is a fundamental right, and we believe that the GDPR is an
important step forward for clarifying and enabling individual privacy rights. But we also recognize that
the GDPR will require significant changes by organizations to comply with this new regulation.

We’ve already helped several clients with global customer and prospect datasets to update their sales and marketing processes within their CRM systems to address GDPR concerns.  So whether you’re running Microsoft Dynamics 365 for Sales, Marketing, or Customer Service, there are specific whitepapers available from Microsoft that discuss the GDPR and its implications with respect to the typical processes you’re running in CRM.

• GDPR for Microsoft Dynamics 365 for Sales whitepaper
• GDPR for Microsoft Dynamics 365 for Customer Service whitepaper
• GDPR for Microsoft Dynamics 365 for Marketing whitepaper

Data Subject Requests with Relevance Search

One of the great things about GDPR for Dynamics 365 is that complying with a data privacy regulation can have benefits to your organization that you may not have otherwise realized. For example, utilizing the built-in search functionality of Relevance Search, you can find everything in your system related to a person or a topic.

The GDPR grants individuals (or data subjects) certain rights in connection with the processing of their personal data, including the right to correct inaccurate data, erase data or restrict its processing, receive their data and fulfill a request to transmit their data to another controller.

Relevance Search is one tool to help customers gain an understanding of what data they may have on an individual in their system, by returning all data points where that persons name shows up. Find out more about Data Subject Requests on the Microsoft Service Trust Portal such as what the GDPR requires of controllers (you) and processors (Microsoft), and how Microsoft Dynamics 365 will enable you to respond quickly and efficiently.