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Dynamics 365 Team Members Use Rights

Team Member licenses are “cross-application” licenses (meaning users can access both sales and customer service, for example). The Team Member licenses are $8 / user per month.

From the Dynamics 365 licensing guide (March 2021) (page 5): Team Members: named user subscription designed for users who are not tied to a particular function, but who require basic Dynamics 365 functionality. This license entitles the user to light weight access through designated scenarios built into Team Members experience. Full access to applications is governed through Dynamics 365 application user.

The Team Members user SL enables users to read Dynamics 365 data generated from, say, the Sales or Customer Service applications. The Team Members user SL grants a user access to participate in a limited specific set of functionalities, as defined below, from the applications. The Team Members license does not provide access to custom applications and is not intended for scenarios beyond those listed in the applicable use rights sections. Reference Appendix B for more information on custom entities.

Here’s a high-level description of the Team Member user subscription license from page 35 of the licensing guide:

The Team Members user subscription license grants a user the following Sales, Customer Service, or Field Service rights for their own use and not for, or on behalf of, other individuals.

  • Create, read, update, and delete contacts, activities, and notes.
  • Update personal employee information.
  • Record time and expense for Project Operations, and apply for projects.
  • User reporting and dashboards.
  • Participate as an end-customer of Dynamics 365 services such as responding to surveys.
  • Team Members application module may be customized with a maximum of fifteen additional entities.

This is the use rights chart for sales – there’s also one for the Customer Service application.

Sales Application Use Rights Chart

This is a more granular chart showing Team Member subscriber license use rights. I removed the none applicable areas like Finance, Supply Chain Management, and Commerce.

Team Member Use Rights for Sales and Customer Service

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